1. Company Information

Legal Entity: FIVEB TECHNICAL SERVICES CO. L.L.C

Trading Brand: FiveB Interiors

Trade Licence No.: 1308574

TRN: 104308318500003

Manager: Muhammad Shahzad Hafiz Abdul Rasheed

Office: Emerald Building 1, Office 302, Al Mankool, Dubai, United Arab Emirates

Telephone: +971 54 457 1549

Email: info@fivebinteriors.com

Website: www.fivebinteriors.com

2. Scope of These Terms

These Terms apply to use of our website and, where relevant, to online enquiries and consultation requests, quotations and proposals, online bookings, online payments, interior design services, renovation and fit-out services, supply and installation services, flooring, wrapping, carpentry, painting, ceiling, electrical, plumbing and related works, custom-made items and specially ordered materials, and other services offered by FiveB Interiors.

A project-specific quotation, scope of work, variation order, purchase order or written agreement may contain additional terms. Where a signed or accepted project-specific agreement conflicts with these general Website Terms, the project-specific agreement will apply to that particular project, subject to applicable law.

3. Website Information

We make reasonable efforts to ensure information on our website is accurate. However, photographs, designs, drawings, renders, measurements, product descriptions, materials, prices and other information displayed online are provided for general information and may be changed without prior notice.

Website content does not constitute a binding quotation unless expressly confirmed by FiveB Interiors in writing.

4. Quotations

Quotations are based on the information available at the time they are prepared. A quotation may specify scope of work, quantities, materials, specifications, exclusions, project duration, payment milestones, validity period, VAT, warranty conditions and other project-specific requirements.

Unless stated otherwise, quotations may be subject to site inspection, final measurements and material availability. A quotation that has expired may be revised to reflect changes in material, supplier, labour or other costs.

5. Acceptance of a Quotation

A quotation may be considered accepted where the client signs the quotation, confirms acceptance in writing, provides electronic approval through an agreed communication channel, pays the required deposit or advance payment, or otherwise clearly instructs FiveB Interiors to proceed.

Acceptance may create a binding contractual relationship subject to the quotation, these Terms and any additional project documents.

6. Prices and VAT

Unless stated otherwise, prices are expressed in United Arab Emirates Dirhams (AED). VAT will be charged where applicable in accordance with UAE law.

Prices may change where quantities change, measurements differ from those originally supplied, the client changes the design or specification, additional work becomes necessary, hidden site conditions are discovered, materials are substituted, supplier prices change after quotation validity expires, or the scope of work changes.

No material change will normally be undertaken without client approval, except where immediate action is reasonably necessary for safety or protection of property.

7. Online Payments

FiveB Interiors may offer online payment through authorised third-party payment service providers. When online payment is available, payments must be made using a valid and authorised payment method. Transactions may be subject to authentication, fraud-prevention, sanctions/compliance or risk checks applied by FiveB Interiors, the acquiring bank, card scheme or payment gateway.

FiveB Interiors may refuse, cancel, hold or request verification of a transaction where fraud, unauthorised use, technical error or suspicious activity is reasonably suspected. Payment is not considered successfully received until confirmed by the relevant payment provider. Any mandatory or disclosed payment-processing charges will be shown where applicable.

FiveB Interiors will not intentionally request customers to send full card numbers or CVV security codes through email, WhatsApp or ordinary contact forms. Payment-card processing may be carried out directly by the selected payment gateway or acquiring provider.

8. Deposits and Advance Payments

Certain projects require an advance payment before design work begins, materials are ordered, workers are scheduled, site mobilisation occurs or work commences. The amount and payment schedule will be stated in the relevant quotation.

An advance payment is not automatically refundable in full once FiveB Interiors has incurred costs or commenced performance.

9. REFUND & CANCELLATION POLICY

A client may request cancellation of a confirmed service or project by providing written notice to FiveB Interiors as soon as possible. Refund eligibility depends on the stage of the project and the work, procurement and costs already incurred or committed.

Before work or procurement has commenced, where no design work, mobilisation, site attendance, material purchase, custom production or other project cost has been incurred or committed, the client may be eligible for a full or partial refund, subject to any disclosed administrative or payment-processing costs permitted by applicable law. After work, procurement or mobilisation has commenced, FiveB Interiors may deduct the value of services already performed and costs already incurred or irreversibly committed, including design services, site visits, labour, mobilisation, supplier charges, materials purchased, custom-manufacturing costs and other agreed project-specific commitments.

Where FiveB Interiors cancels a service before performing the relevant work and no project-specific cost has been incurred, amounts received for the unperformed portion will be refunded. If part of the service has already been properly performed or project costs have already been incurred, any refund may be adjusted accordingly. Nothing in this Refund & Cancellation Policy limits any mandatory refund, rectification, re-performance or other consumer remedy available under applicable UAE law.

10. Custom-Made, Special-Order and Non-Returnable Items

Products or materials manufactured, cut, fabricated, printed, wrapped, coloured, imported, ordered or otherwise prepared specifically for a client’s project may become non-cancellable and non-refundable once procurement, manufacture or customisation has commenced, except where a refund, replacement or other remedy is required under applicable law or where the relevant item is defective.

Clients are responsible for approving relevant colours, samples, dimensions, finishes, product codes and specifications before production or procurement where approval is requested. Changes requested after approval may be treated as a Variation and may result in additional cost and time.

11. Refund Processing, Duplicate Payments and Reversals

Approved refunds will normally be returned to the original payment method used for the transaction where reasonably possible. Refunds may be full or partial depending on the circumstances and the amount of work, services, materials or committed costs already incurred.

FiveB Interiors will initiate an approved refund within a reasonable period after approval and financial reconciliation. The time taken for funds to appear in the client account may depend on the payment gateway, acquiring bank, card issuer or other financial institution, and FiveB Interiors cannot control third-party processing time after the refund has been released.

Verified duplicate payments or payments made in clear error may be refunded following reconciliation. Where permitted by applicable law, non-recoverable banking, card-scheme or payment-provider charges may be treated according to the relevant transaction and refund circumstances. Clients should contact FiveB Interiors promptly regarding any refund, cancellation or disputed-payment request.

12. Failed or Reversed Payments

If a payment fails, is reversed or is rejected, FiveB Interiors may suspend procurement, mobilisation or work until payment is successfully received. Any resulting delay may extend the project schedule.

13. Chargebacks and Payment Disputes

Clients should contact FiveB Interiors promptly regarding a disputed payment so that the matter can be investigated. Fraudulent, abusive or unjustified chargebacks may be challenged using relevant quotation, payment, correspondence, approval, delivery and project records.

This provision does not restrict legitimate rights available to a consumer.

14. Payment Defaults

FiveB Interiors may suspend work where a client fails to make payment in accordance with an agreed payment schedule. The project completion date may be extended by the period of suspension and any reasonable remobilisation period.

FiveB Interiors may also exercise any other contractual or legal remedy available.

15. Variations and Additional Work

Any change to the agreed scope may constitute a Variation. Variations may include additional work, removal of work, different materials, revised designs, changed quantities, revised dimensions, changes requested after installation has begun, or additional work resulting from unforeseen site conditions.

A Variation may affect both the price and project duration. FiveB Interiors may request written or electronic approval before proceeding.

16. Site Conditions and Hidden Defects

Renovation work may reveal conditions that could not reasonably have been identified before work commenced, including water damage, leakage, structural cracking, defective wiring, defective plumbing, mould or moisture, uneven surfaces, concealed services, defective substrates or previous substandard work.

FiveB Interiors will notify the client where significant additional work becomes necessary. Such work may be subject to additional cost and time.

17. Client Responsibilities

The client is responsible for providing accurate project information, giving reasonable access to the property, obtaining owner, landlord or building approvals where allocated to the client, informing us of building-management requirements, approving designs and materials within reasonable time, making payments when due, securing valuables, informing us of known hazards, providing access to utilities where necessary, and ensuring children, pets and unauthorised persons remain away from active work areas.

18. Site Access and Security

Where FiveB Interiors receives keys, access cards, access codes or other means of entry, reasonable measures will be used to restrict their use to legitimate project purposes.

Clients should remove or securely store cash, jewellery, important documents, small valuable items and other sensitive property. FiveB Interiors may use authorised employees, subcontractors, specialists, suppliers and delivery personnel where reasonably necessary to perform the work.

19. Protection of Client Property

FiveB Interiors will take reasonable precautions to protect areas affected by the contracted work. Clients should notify us of particularly sensitive, fragile or high-value items before work begins.

Where damage is alleged to have resulted directly from FiveB Interiors’ work, the matter should be reported promptly so it can be inspected and investigated. FiveB Interiors is not responsible for pre-existing damage, hidden defects, normal wear, structural movement or damage caused by unrelated third parties.

20. Regulatory, Dubai Municipality and Other Approvals

FiveB Interiors performs services subject to the conditions, restrictions, permits, supervision requirements and approvals applicable to its trade licence, licensed activities and the particular project. Where any work requires supervision approval, permit, NOC or other authorisation from Dubai Municipality or another competent governmental, regulatory, building-management or community authority, the relevant regulated work will not commence or be executed until the applicable requirements and approvals have been satisfied.

Responsibility for obtaining a particular approval may be allocated to FiveB Interiors or the client in the quotation, scope of work or project agreement. The client must provide any ownership documents, landlord approvals, access permissions and other information reasonably required for the approval process. Delays caused solely by authority processing time, rejection, additional requirements or matters outside FiveB Interiors’ reasonable control may result in a corresponding extension of the project schedule.

FiveB Interiors will perform only those activities that it is legally permitted and appropriately authorised to perform. Nothing on this website should be interpreted as a representation that a project-specific governmental or municipal approval has been granted unless that approval has actually been obtained for the relevant project.

21. Materials

Natural and manufactured materials may show reasonable variations in colour, texture, grain, shade, pattern and finish. Website photographs, samples and electronic displays may not reproduce colours exactly.

Where a specified item becomes unavailable, FiveB Interiors may propose an equivalent or suitable alternative for client approval.

22. Project Timelines

Any proposed project duration is based on circumstances known at the time of quotation. Completion may be affected by client changes, late approvals, late payments, material availability, supplier delays, imported goods, access restrictions, authority approvals, third-party contractors, hidden site conditions, utility interruptions, events beyond reasonable control and force majeure circumstances.

Reasonable extensions may apply where delays are not attributable to FiveB Interiors.

23. Practical Completion and Handover

A project may reach Practical Completion when the contracted work is substantially complete and capable of its intended use, notwithstanding minor snagging items that do not materially prevent normal use.

FiveB Interiors may request a client inspection at or around Practical Completion.

24. Snagging

Clients should identify visible snagging items within the period stated in the quotation, project agreement or handover documentation. FiveB Interiors will assess reported items and rectify legitimate workmanship defects within a reasonable period.

Minor snagging does not necessarily prevent Practical Completion or payment becoming due where the works are otherwise substantially complete.

25. Workmanship Warranty

Where FiveB Interiors provides a workmanship warranty, its period and scope may be stated in the quotation, invoice, project agreement, handover documentation or specific warranty document.

A workmanship warranty generally covers qualifying defects arising directly from FiveB Interiors’ installation or workmanship.

26. Manufacturer Warranties

Certain products may be covered by separate manufacturer or supplier warranties. Manufacturer warranties are subject to their own duration, limitations, exclusions, maintenance requirements and claim procedures.

FiveB Interiors does not extend a manufacturer’s warranty beyond the manufacturer’s own terms unless expressly agreed in writing.

27. Warranty Exclusions

Subject to applicable law and the relevant warranty, warranties may not cover damage resulting from accidents, misuse, abuse, improper cleaning, chemicals, burns, cuts or scratches, unauthorised alterations, third-party work, water ingress from unrelated sources, structural movement, abnormal environmental conditions, or failure to follow maintenance instructions.

Mandatory rights under UAE law remain unaffected.

28. Design Images and Visualisations

3D renders, drawings, mood boards, samples and other design representations are intended to communicate the proposed design. Completed work may reasonably vary because of lighting, material characteristics, manufacturing tolerances, site conditions, screen reproduction and technical requirements.

29. Intellectual Property

Unless otherwise agreed in writing, all rights in the FiveB Interiors website, branding, original content, drawings, concepts and other proprietary materials remain owned by or licensed to FiveB Interiors.

Website content may not be reproduced, commercially exploited or redistributed without permission. Project-specific intellectual-property rights may be governed separately by the relevant project agreement.

30. Project Photography

FiveB Interiors may photograph work for project records, progress monitoring, quality control, warranty records and dispute documentation.

Use of identifiable private-property imagery for marketing or portfolio purposes will be handled in accordance with applicable permissions, agreements and privacy requirements.

31. Subcontractors

FiveB Interiors may use appropriately selected subcontractors, specialists, tradespeople or suppliers where reasonably necessary. FiveB Interiors remains responsible for its contractual obligations to the extent required under the applicable agreement and law.

32. Health and Safety

Clients and visitors must follow reasonable safety instructions at active work sites. FiveB Interiors may suspend work if site conditions create an unreasonable safety risk.

33. Termination

FiveB Interiors may terminate or suspend a project where material payments remain overdue, access is repeatedly denied, the client commits a serious contractual breach, work cannot safely continue, unlawful work is requested, or performance becomes legally prohibited.

Clients may have corresponding termination rights under the applicable project agreement and UAE law. Following termination, amounts due for completed work and committed costs remain payable, subject to applicable law.

34. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. To the extent lawfully permitted, FiveB Interiors will not be responsible for indirect or consequential losses arising solely from website use.

Project-specific liability may be governed by separate contractual terms.

35. Consumer Rights

Nothing in these Terms is intended to remove or restrict mandatory rights granted to consumers under applicable UAE law. Where any provision conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.

36. Privacy

Personal information is handled in accordance with our Privacy & Data Protection Policy.

37. Third-Party Websites

Our website may link to external websites, social networks, maps or other services. We do not control those third parties and their own terms and privacy policies apply.

38. Website Availability

FiveB Interiors does not guarantee uninterrupted or error-free access to the website. We may modify or temporarily suspend the website for maintenance, security or operational reasons.

39. Changes to These Terms

These Terms may be updated from time to time. The latest version will be published on this page with an updated revision date. Terms applicable to an existing project may additionally depend on the version incorporated into the relevant project agreement or accepted quotation.

40. Governing Law

These Terms are governed by applicable laws of the United Arab Emirates and, where applicable, the laws and regulations applicable in the Emirate of Dubai.

Subject to mandatory consumer rights and jurisdictional rules, disputes shall be submitted to the competent courts of Dubai, United Arab Emirates.

41. Contact

FIVEB TECHNICAL SERVICES CO. L.L.C / FiveB Interiors

Emerald Building 1, Office 302, Al Mankool, Dubai, United Arab Emirates

Email: info@fivebinteriors.com

Telephone: +971 54 457 1549  |  Website: www.fivebinteriors.com