FIVEB TECHNICAL SERVICES CO. L.L.C, operating under the FiveB Interiors brand (“FiveB Interiors”, “FiveB”, “we”, “our” or “us”), respects the privacy of its customers, website visitors and business contacts. This Privacy & Data Protection Policy explains how we collect, use, disclose, store and protect personal data when you visit www.fivebinteriors.com, contact us, request a quotation or consultation, engage us for a project, communicate with us, make a payment or otherwise interact with FiveB Interiors.

1. Company Details

Legal Entity: FIVEB TECHNICAL SERVICES CO. L.L.C

Trading Brand: FiveB Interiors

Trade Licence No.: 1308574

TRN: 104308318500003

Office: Emerald Building 1, Office 302, Al Mankool, Dubai, United Arab Emirates

Email: info@fivebinteriors.com

Telephone: +971 54 457 1549

Website: www.fivebinteriors.com

2. Personal Data We May Collect

Depending on how you interact with us, we may collect contact information such as name, telephone number, email address, address, company name and preferred contact details.

We may collect project information such as property address, project location, room dimensions, plans, drawings, photographs, videos, measurements, project specifications, design preferences, material selections, budget information and information necessary to prepare or perform a project.

We may process transaction information relating to quotations, invoices, payments, refunds, transaction references, payment status, amounts paid, outstanding balances, chargebacks or payment disputes.

We may retain communications made through email, telephone, WhatsApp, website forms, social-media platforms and other agreed communication channels.

Our website or service providers may collect technical information such as IP address, browser type, operating system, device information, pages visited, date and time of access, referring source, website interactions, cookie identifiers and analytics information.

3. How We Collect Personal Data

Personal data may be collected directly from you, through our website, through enquiry forms, during consultations, during site visits, through email or telephone, through WhatsApp or social-media communications, through quotations and project documents, when you make a payment, from authorised representatives, and automatically through cookies and website technologies.

4. Why We Use Personal Data

We may process personal data to respond to enquiries, arrange consultations, prepare quotations, assess project requirements, provide design and renovation services, communicate regarding projects, schedule site visits, procure materials, manage contractors and suppliers, issue invoices, process and reconcile payments, process approved refunds, maintain accounting records, manage warranties, investigate complaints, prevent fraud, secure our website, comply with legal obligations, establish or defend legal claims, improve our services, analyse website performance, and send marketing communications where lawfully permitted.

5. Legal Grounds for Processing

Depending on the circumstances and applicable law, processing may be based on your consent, steps requested before entering into a contract, performance of a contract, compliance with legal obligations, protection of rights and legal claims, legitimate and lawful business purposes where permitted, or another lawful processing basis recognised under applicable UAE law.

Where processing depends on consent, you may withdraw that consent subject to applicable legal and contractual limitations.

6. Online Payments

Where online payments are enabled, transactions may be processed through authorised third-party banks, acquiring institutions or payment gateways. Payment providers may collect information necessary to authorise and process your transaction.

FiveB Interiors does not intend to store full payment-card numbers or CVV security codes on its ordinary website systems.

We may receive transaction information such as customer name, transaction reference, transaction amount, payment date, payment status, payment method category, masked card information where provided by the processor, and refund or chargeback status. The payment provider’s own privacy policy and security standards will also apply to information processed directly by that provider.

7. Payment Security

We use reasonable measures intended to protect payment and transaction information. Customers should never send full card numbers, PINs or CVV security codes through email, WhatsApp, ordinary website enquiry forms or social-media messages.

If you receive a suspicious request claiming to be from FiveB Interiors, contact us using our official contact details before making payment.

8. Cookies

Our website may use cookies and similar technologies. Cookies may support website functionality, security, user preferences, performance measurement, analytics and marketing where applicable.

You can manage cookies through your browser and, where implemented, our cookie-consent controls. Certain essential cookies may be necessary for the website to function correctly.

9. Analytics and Tag Management

FiveB Interiors may use website analytics and tag-management technologies, including services provided by third parties such as Google. These technologies can help us understand website traffic, pages visited, visitor interactions, technical performance and effectiveness of marketing.

Where legally required, non-essential analytics or marketing technologies will be subject to appropriate consent mechanisms.

10. WhatsApp and Social Media

If you contact FiveB Interiors through WhatsApp or another third-party platform, information will also be processed by the relevant platform according to its own privacy terms. Clients should avoid sending unnecessary sensitive personal information through messaging services.

11. Project Photographs and Videos

We may take photographs or videos at a project site for legitimate project-related purposes, including documenting existing site conditions, recording work progress, recording measurements, quality assurance, snagging, warranty records, documenting completion and resolving disputes.

Marketing use is treated separately from ordinary project documentation.

12. Portfolio and Marketing Use

Completed-project photographs may be used in our website, portfolio, social-media channels, presentations and marketing materials where we have an appropriate legal or contractual basis to do so.

Where necessary, FiveB Interiors will seek relevant client permission. We will take reasonable care not to intentionally disclose unnecessary personal information in portfolio imagery.

13. Sharing Personal Data

We may share personal data where reasonably necessary with employees, authorised representatives, subcontractors, designers, tradespeople, suppliers, manufacturers, delivery providers, IT and hosting providers, payment processors, banks, accountants, auditors, legal advisers, insurers where applicable, analytics providers, and government, judicial or regulatory authorities where legally required.

Recipients are expected to process information only for legitimate purposes relevant to their role.

14. We Do Not Sell Personal Data

FiveB Interiors does not sell personal data to third parties as a business activity.

15. International Data Transfers

Some technology, cloud, email, analytics, payment or other service providers may process information outside the United Arab Emirates. Where personal data is transferred internationally, we will take reasonable steps to handle such transfers in accordance with applicable UAE data-protection requirements.

16. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, tax, accounting, warranty and business requirements. Retention periods may differ depending on the type of information.

For example, project and transaction records may need to be retained longer than ordinary website-enquiry information. When information is no longer reasonably required, it may be securely deleted, anonymised or archived where legally appropriate.

17. Data Accuracy

We take reasonable steps to maintain accurate records. Customers should notify FiveB Interiors if important personal or project information changes.

18. Data Security

FiveB Interiors uses reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, misuse, accidental loss, alteration, unlawful disclosure and destruction.

However, no internet transmission, electronic system or storage method can be guaranteed to be completely secure.

19. Security Incidents

Where we become aware of a personal-data security incident, we will assess the incident and take appropriate action according to the nature of the incident and applicable legal requirements. This may include appropriate notifications where legally required.

20. Your Data-Protection Rights

Subject to applicable UAE law, exceptions and verification requirements, you may have rights relating to your personal data, including rights to obtain information about processing, access relevant personal data, request correction of inaccurate information, request updating of incomplete information, request deletion in circumstances permitted by law, request restriction or cessation of certain processing where applicable, object to certain processing where applicable, withdraw consent where processing depends on consent, request transfer of information where applicable, and submit a complaint to the relevant authority.

Some requests may be restricted where retention or processing is required by law or necessary for contractual or legal claims.

21. Identity Verification

For security purposes, FiveB Interiors may ask for reasonable information to verify identity before responding to a data-access, correction, deletion or similar privacy request.

22. Marketing Communications

Where legally permitted, we may contact existing or prospective clients regarding services, promotions, projects, offers, company news or relevant updates. You may request to stop receiving direct-marketing communications at any time.

Operational communications relating to an enquiry, quotation, payment, active project, warranty or customer-service matter are not marketing communications.

23. Children’s Data

Our services are not primarily directed at children. We do not intentionally seek personal information directly from children through our website unless there is a legitimate and lawful reason.

24. Third-Party Websites

Our website may contain links to websites or services operated by other organisations. FiveB Interiors is not responsible for the privacy practices of independent third parties. Their own privacy policies apply when you interact directly with them.

25. Changes to This Privacy Policy

We may update this Privacy Policy when our services change, our website changes, we implement new technology, we introduce a new payment provider, our data practices change, or legal requirements change.

The current version will be published on our website together with its latest revision date.

26. Privacy Requests and Complaints

Questions, requests or concerns about personal data can be sent to info@fivebinteriors.com. Please include enough information for us to understand and investigate your request, but do not send passwords or payment-card security information.

27. Contact Details

FIVEB TECHNICAL SERVICES CO. L.L.C / FiveB Interiors

Emerald Building 1, Office 302, Al Mankool, Dubai, United Arab Emirates

Telephone: +971 54 457 1549  |  Email: info@fivebinteriors.com  |  Website: www.fivebinteriors.com